Privacy notice
Hi Tomorrow is a trading name of CoverTrade Risk Management Ltd ("we", "us"), registered office 150 The Grange, Romsey Road, Michelmersh, Romsey, Hampshire SO51 0AE. We are the data controller for the personal information you give us through this website, by phone or by email.
Who handles your enquiry
When you ask for a quote or a call back, your details go to our advice team at CoverLife. Hi Tomorrow and CoverLife are both brands and trading names of CoverTrade Risk Management Ltd, so your information stays within the same company and this notice covers it there too. The adviser who calls or emails you will introduce themselves as being from CoverLife, and any policy you take out is arranged by CoverTrade Risk Management Ltd.
Contact and data protection representative
Our data protection representative is Gary, who you can reach at gary@covertrade.co.uk, or by post at our registered office.
What we collect
- General information such as your name, address, contact details and date of birth.
- Information needed to arrange protection cover, which can include health, lifestyle, smoking status, occupation and finances.
- Information about your use of our website, such as your IP address and data gathered by cookies.
- Recordings of telephone calls.
How we use it
We use your information to give you advice, get quotes from insurers, arrange and administer your policy and help with any claim. Health and lifestyle details are special category data. We process them because arranging insurance requires it, as permitted by data protection law for insurance purposes, and we only collect what the insurer needs.
Who we share it with
Insurers and their underwriters, medical examiners appointed by insurers, our regulator where required, and the service providers who host our systems. We never sell your personal information.
How long we keep it
- Life insurance and protection policies: the life of the policy and a further 7 years.
- Enquiries that don't lead to a policy and other client records: 7 years from the end of our relationship.
- Complaints: at least 3 years from the date of the complaint, as the FCA requires.
- Telephone call recordings: 6 years.
- Marketing preferences: until you withdraw consent, reviewed at least every 2 years.
Your rights
You can ask for a copy of your information, ask us to correct or delete it, object to or restrict how we use it, and withdraw consent at any time. If you are unhappy with how we handle your information you can complain to the Information Commissioner's Office at ico.org.uk.