Complaints
We want to get things right. If we haven't, please tell us and we'll put it right as quickly as we can.
How to complain
- Phone: 023 8200 0827 (Monday to Friday, 9am to 6pm)
- Email: hi@hitomorrow.co.uk
- Post: Complaints, CoverTrade Risk Management Ltd, 150 The Grange, Romsey Road, Michelmersh, Romsey, Hampshire SO51 0AE
What happens next
We'll acknowledge your complaint promptly and keep you updated. We aim to resolve it as quickly as possible and will send you our final response within eight weeks.
The Financial Ombudsman Service
If you're not happy with our final response, or eight weeks have passed, you can refer your complaint to the Financial Ombudsman Service free of charge, usually within six months of our final response. Visit financial-ombudsman.org.uk or call 0800 023 4567.
Financial Services Compensation Scheme
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation if we cannot meet our obligations. Find out more at fscs.org.uk.